Refund policy

Effective Date: 23 August 2026

At Biobubs, we want you to have a smooth and satisfactory shopping experience. This Refund & Return Policy explains when products purchased from Biobubs may be returned, exchanged, or refunded.

1. Return Eligibility

Due to hygiene and safety considerations for baby products, returns are accepted only for eligible products that meet our return conditions.

To be eligible for a return:

  • The product must be unused and unopened.

  • The product must remain in its original packaging.

  • The product must not be damaged, washed, worn, or altered.

  • All original tags, labels, and packaging should be intact.

  • The return request must be submitted within 7 days of delivery.

2. Non-Returnable Products

For hygiene and safety reasons, diapers and other personal baby-care products that have been opened, used, washed, or removed from their original sealed packaging may not be eligible for return or exchange.

Products damaged due to improper use, washing, storage, or handling may also be refused.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Biobubs as soon as possible and preferably within 48 hours of delivery.

We may request:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • A short video showing the issue, where necessary

After verification, Biobubs may provide a replacement, exchange, or refund as applicable.

4. Return Request Process

To request a return or replacement:

  1. Contact Biobubscustomer support.

  2. Provide your order number and reason for the request.

  3. Share photographs or other information if requested.

  4. Wait for confirmation from our support team before sending the product back.

  5. If approved, follow the return instructions provided by Biobubs.

Please do not send products back without receiving return instructions.

5. Refunds

Once the returned product is received and inspected, we will determine whether it meets the applicable return conditions.

If approved, the refund will be processed through the original payment method or another applicable method.

The time taken for the amount to reflect in your account may depend on your bank, payment provider, or financial institution.

6. Shipping Charges

If the return is due to receiving a damaged, defective, or incorrect product, Biobubs may arrange an appropriate resolution.

For returns requested for reasons other than a Biobubs error, applicable shipping or return charges may be deducted from the refund where permitted.

7. Exchange / Replacement

Where an exchange or replacement is approved, it will be subject to product availability.

If the requested product is unavailable, Biobubs may offer an alternative resolution, including a refund where applicable.

8. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

9. Refund Exceptions

A refund or return may be refused if:

  • The product has been used or washed.

  • The original packaging is missing or damaged beyond reasonable condition.

  • The product shows signs of misuse or improper handling.

  • The return request is made after the applicable return period.

  • The product does not match the order or return information provided.

10. Contact Us

For return, replacement, or refund assistance, please contact:

Email: bubsbio48@gmail.com
Contact Number: 7007216267

By placing an order with Biobubs, you acknowledge and agree to this Refund & Return Policy.